" Your Quality rating for December is 100% and your overall final score for 2022 was 99.08%. Many thanks for your continued support during the past 12 months. "
" Full appreciate trying to bring the blank PCB build forward to be honest, you are already exceeding our expectations. "
" Your support is helping to keep our production running. "
" Thank you for taking the time to complete the Supplier Questionnaire, it was interesting to see other types of work carried out by ACL including cable assemblies and harnesses & refurbishment. "
" When it comes to gold standards their acronym is simply ACL. The only company I know about that has a track record of total success and a zero-tolerance attitude to failure "
" It really was a pleasure to visit the company, and the audit confirmed that you have implemented a very robust and effective system. "
" Having a great supplier relationship is paramount to keep us abreast of our commitments and ensure that our customers' receive not just the service level they expect, but an opportunity to exceed their expectations. "
" All too often ACL go that extra mile to ensure we have outstanding service. Well done! "
" The audit was much more in depth than we anticipated but you gave everything the guy asked for and more. Our customer was very impressed with your operation as we continue to be. "
" Beautiful! Thank you for your help creating production floor plan for our products, along Calibrated Equipment Register and SM equipment "
" Brilliant, thank you for letting me know our products will be shipped ahead of schedule. "
" We think ACL's systems are second to none. Not one of our suppliers - ever, have been able to match up to your traceability etc. "
" I highly recommend ACL for any future PCB work, your Company delivers on schedule, to cost, and with great professionalism! "
" Developing our partnership with ACL has enabled us to significantly streamline our business and focus on our core competencies. "
" A very professional outfit, who will go the extra mile ACL are a first-class supplier, a good company to deal with and all of the staff seem to be really interested in the product they manufacture for us. "
" I remain so wonderfully impressed by the solid working relationship that has developed between our companies and how nicely proactive and responsive you all are for us. "
" The quote is extremely competitive, and I will like to say that the impression we have been left with from our dealings with all ACL so far has been absolutely first class! "
" I would like to take this opportunity to thank everyone at ACL for all the hard work and support you have provided over the past twelve months. It has been a pleasure dealing with you and long may it continue "
" Thank you all for the warm welcome & your absolute professionalism. Immensely refreshing to see the family of ACL all live & breathe quality "
Delivery of 70 XXX units this week is a major achievement.
This was a project that proved to be a challenge from the start, and ACL have worked tirelessly to resolve the many issues that have arisen.
This has taken major effort over a prolonged period, which was never the original plan, but you saw it to the end.
Delivery would not have been possible without your fantastically skilled and committed team.
This is a good example of why we choose ACL as a partner and why I would not hesitate to recommend your business to others.
Thank you for hosting XXXXXXX and my engineers in your office. Please can you convey my gratitude and appreciation to everyone in your team for delivering the project.
BTW, think that the product and its quality look totally awesome!
Thank you for the detailed reports, regarding the returned boards for repair.
Also, thanks for replacing the broken connectors on two boards free of charge, really appreciated.
Please let us know costs ASAP.
Thanks, Andrew, for collating all the test data requested.
Appreciate you putting it together in a such a short space of time.
Thanks, Andrew, for reviewing and pointing out some discrepancies in the new XXX BOMs.
It’s inevitable that errors will creep into BOMs of this complexity.
It’s wrong and should have had capacitor MPNs removed.
I’ve now corrected and replaced in the One Drive.
You can use any part meeting the description.
Thanks, or the support and review Andrew.
I received the new boards on Friday and look good on quick visual inspection and fit in the case nicely.
Thank you for your efforts and the quick turn around on this, much appreciated.
Thank you for the DHR Test Results for PO.XXXX a head of request Andrew!
Much appreciated as always.
That’s great thank you for arranging the C of C after delivery, we should have requested prior.
Also, good news on the reworked XXXs tou did for us with the new transformers fitted have passed!
Thank you for the RoHS Certificate looks great.
This will go nicely in our technical construction files for our products.
Thanks for your time putting it together.
Your Quality rating for May again is 99%.
Yet another Excellent Score.
Thanks for your continued support in achieving such a high score all round.
I have inspected the large jigs you have sent (haven’t got round to the small) but just wanted to say they all look good and we’re really pleased with the work so far.
Thanks to all at ACL for the quality achieved.
Hi Lee & Andrew,
Many thanks for the update appreciate the difficulty in removing the transformer, much appreciated the effort in correcting these assemblies for us.
Thank you for looking at one of our internal boards for me, I’ve just retested the board and it’s all good now.
Many thanks; especially to the eagle-eyed inspection team!
The display just arrived.
As you pointed out the two capacitors are indeed to big or footprint too small.
Again, thanks checks and updates with this new design, really helps!
Will correct before production and after approvals,
Thank you for reviewing our Quality Agreement with ACL and pointing out the changes.
Signed agreement attached.
Thanks again Andrew,
Thanks for pointing out the errors on the BOM provided and bringing them to our attention, it is much appreciated.
BOM has been rectified.
Thanks for the fast response, Andrew,
We will investigate this on our end, it does look like someone in-house as added extra heatshrink upon installation.
New order for cables coming your way!
Thanks for getting back to us, the help is greatly appreciated.
I’ve attached some images for review and discussion.
Speak soon – have a good day.
Your Quality rating for April is 99%.
Another Excellent Score.
Thanks for your continued support.
It’s great to hear you have fixed our Test Rig.
Have a fab weekend.
Thank you for the detailed updates to open orders on Lee’s behalf, all looking good!
I have updated the production Gerber Files as suggested.
Thank you for pointing out the mistakes as this could have been costly once the stencil was made!
Thanks for looking into this and for your very detailed update on the current situation with the XXXX build on project XX/XX/XXXXX.
We’ll look into the situation with the shortfall on the XX tubes and XX collars and aim to get these to you as soon as we can, the collars require printing but should be ready by early next week. I’ll get back to you on the tubes.
Thanks for your support and prompt response.
Good morning Andrew,
Please find attached signed concession 23-05 reference XX-XX-XXXX.
The alternative transceiver suggested was approved.
Many thanks for your help sourcing an alternative,
Good morning Andrew,,
Thank you for confirming and recording you still have the Test PC and Test jig (Inc Test leads) along with the label printer for the Gen X.X EOL
Please could the kit be returned we wish to make some adjustments.
Thanks for your help as always,
Thanks, Kiera, for sorting out this shipment and dealing with customs on our behalf.
Thank again for your help,
Thank you for the information, completed check list and feedback, much appreciated.
Quality Plan looks good, thank you for adding AOI (Automatic Optical Inspection) and Functional Test.
I will confirm functional test required at a later date.
Thanks for your help & support.
Hi Andrew & Lee,
Thanks for bringing the below to our attention,
Just caught up with our Manager of Compliance.
For the current 3 off you have in production please just continue as per the current production pack, and we will retro-fit spare 3d printed parts here during inspection.
We will release transmittal and updated documentation for the next build regarding the fitting of these moving forward.
Thanks again folks for spotting.
Excellent company supporting data, well detailed,
Looking forward to working with you.
Thank you again for bringing the drawing error to our attention, it will be rectified so the fabricators do not make the same error.
Thanks for your review.
Thank you for obtaining the Insurance certificates for me, this covers all documentation required.
Many thanks and kind regards,
Thank you for your prompt response, appreciated.
Below are the details of the test equipment and test method.
Btw next Wednesday afternoon will be okay for me as well, looks like your Environmental chamber is up to the task.
Please thank the guys in SM who spotted the resistor package size issue on our BOM and correcting on the line.
I will update the BOM.
Good Morning All,
Just want to say thanks for pulling our quotation forward, hope to place order soon!
Thanks for the update after reviewing our BOM, good spot not seen by our previous supplier, much appreciated.
I’ve updated our BOM.
Hi Lee & Andrew,
Thanks for the info on the Environmental chamber that ACL has onsite all sounds good for our requirements.
Hi Simon & Lee,
Please pass on our thanks to the wider ACL team for making this happen.
I know the order was not high in value but the message it has sent to the customer is priceless.
Hope we can partner on many more opportunities in the future.
Wow! Thanks for completing the Gap Analysis document for our XXXXXX Product.
The pictures really help when describing cables used etc.
Many Thanks for this,
Many thanks for looking into this Andrew,
Appreciate the incorporation of changes to the D of C as well help us going forward.
Please thank your IT department.
Thank for you the recent potting work, we are very happy with the control boxes.
We would like to get some more control boxes potted, at least another two.
Do you still have enough compound or would you need to order more in?
Either way please let me know the cost to pot two more control boxes and an estimated lead time.
Thank you for your support.
I did thank you. I hope you did too.
That's great news, thank you for your support by trying to bring the PCB delivery forward for us.
Thanks very much,
Thanks for the information and also for offering to use your stock.
Please send our incorrect reel back with the completed order.
I’m assuming the reel states the correct value of capacitance but the components are different.
Thanks for pointing this out.
Enjoy the weekend!
Wow thanks for the review and for raising this.
I will get our documentation updated on our end, appreciate all the work put into this by yourself and production team.
Thanks for the XXXXX PCB delivery confirmation.
This will keep on track with production.
Good morning Simon,
Sorry we only remedied the part number on the silkscreen, and not the undersize text.
Thank your PCB supplier & Technical Manager for pointing this out to us.
I’m happy with the proposed update.
Good morning Andrew,
I’m well thanks, hope you are too.
Many thanks for getting back to me with more detailed information the graph analysis showing test carried out looks good.
I will pass it on to the customer.
Yes, it looks like you’re correct.
Thanks for reviewing the Rev G assembly.
The 16AWG White Wire isn’t used. I’ll remove from our BOM.
Good to see you again yesterday.
Really impressed during the site walk, along with records maintained etc.
As discussed, please find the latest drawings of the 2 PCBs that specify the respective Gerber revision issues.
I got the copy of the ACL ISO9001 certification from the website so that’s sorted.
Thank you for emailing a copy of your employers liability insurance and other associated documentation.
Please may we have a copy of your most recent public and professional indemnity insurance certificates as well.
Many thanks again for your support,
Many thanks for passing on the detailed information and analysis, this really helps, much appreciated.
I will forward it to the customer.
Good morning Andrew,
Hope you had a good weekend.
Thank you for your time and quick response on this, I shall collect the boards we have and have them returned to you today.
Thanks for the quick response, the 16 parts are awaiting pick up by our courier and a copy of the PO is with them.
Programming firmware will be emailed across.
Many thanks again
Thank you for your in-depth response.
As I’ve mentioned, other than this specific issue with the LEDs which was not clear in the documentation, we are very happy overall.
I was impressed with your overall process and team.
Thanks for looking into this.
Thank you, Andrew,
For the prompt repairs, please thank Simon for the detailed analysis.
XXX please can you raise a PO for this work on ACL ASAP.
Hi Andrew ,
Thanks for pointing this out to me and as you say if its only cosmetic once we fir the PSU you won’t see it so yes, I’m happy to accept these 2 boards.
I will mention to PCB supplier for future reference.
That’s great thanks for the supporting information a head of the visit, I’ll aim to be with you from 9am if that’s ok?
I will be keen to look at production records and any delivery notes or other component supplier documentation regarding XXXXX PO XXXXXX.
Thanks for highlighting after reviewing, it is a typo mistake on the email header and copied into the body of the email.
The PO is itself is correct.
Many thanks again for spotting,
Thanks very much for the certificates and the helpful info regarding ISO 9001 certification.
For the update, glad to hear the alternative arrived on time, much appreciated for keeping me informed.
Thank you for sorting out the PCBs and explaining the X-outs – I’ll keep an eye out on the next boards we get in from XXXXXX for the issues too.
Thanks for the support with this project.
That is really good news and very much appreciated.
I will give you an update once the components have been received for mounting onto the PCB and then confirm a time for me to visit.
Please find attached the PO for the calibration.
Many thanks for your help and keeping track of the calibrations.
Thank you for the reminder – I was only thinking a week or two ago that it is this time of year again!
Just to confirm that we will want the calibrator recalibrated again this year. My understanding is that we have 200 units on purchase order, which I presume are due to the delivered in 2023.
I’ll organize the PO and get the over to you in the next couple of days.
Many thanks again,
Thanks for the quotes, Lee,
Thank Simon Roberts for the repairs and quick turnaround.
Our project/bid team will be in touch.
Full appreciate trying to bring the blank PCB build forward to be honest, you are already exceeding our expectations.
Thank you for all your help it is very much appreciated.
Thank you for getting onto this for us. Please advise of the cost and we will raise a PO.
We have received some further units from the same customer, would you be able to do these for us?
The support is appreciated.
Glad you checked through the drawings; you are correct we updated the drawings and did not issue.
Sorry for the confusion, we updated the following drawings so I’ve attached them along with the updated PO to reflect the changes. Change notes are at the bottom of the BOM. These changes should not have affected anything at your side other than providing alternatives and full part number etc.
Many Thanks for this Andrew
That would be good, many thanks for the quick turnaround on programming our Display Boards, helps keep our production on time.
Thank you for looking into this project, it is much appreciated.
We will be getting some of the equipment in for a separate order in the next month or so and we could bring it to you to have a look at. One question, does your price include machining any holes or ports in the case, where required? Ie. We supply the off-the-shelf case and you modify it as required.
Thanks Andrew, for confirming part back through ACL’s traceability database.
We will take it off our database for now.
Appreciate your help.
Thank you for the speedy update, please leave this me and I’ll revert back with what we need to re-order.
Good afternoon Andrew,
I am grand just busy, busy, busy.
Apologies for the delay. Please find attached signed Concession 23-01 for the alternative ATSAM device.
Thanks for sorting this for bf1 appreciated as always.
Have a great day,
Thanks Lee, for looking into the spares/stock for the XXXX & XXXX and providing main point contacts,
Can you also include any previous buffer stock ordered if it hasn’t been used.
Your Quality rating for December is 100% and your overall final score for 2022 was 99.08%. Many thanks for your continued support during the past 12 months.
Please find attached the full report.
This is the full listing supplementing the data extract which has been used to calculate your Quality rating within the recently issued Scorecard.
Should you require additional information or wish to discuss further do not hesitate to contact me.
Good afternoon Andrew,
Thanks for getting back to me with this information, it looks good to me so I will pass it on to our purchasing team to raise the necessary PO etc.
I still need a timescale for the activity as soon as possible please.
Thanks for the support again.
Very best regards,
That’s great, regarding the XXXXXXX Boards, even better that all 100 will be received tomorrow.
Morning Andrew & Lee,
That’s great news, thanks for the fast turnaround with the resistor change, look forward to receiving.
All the best
Thanks Kiera, for sorting the drop ball certificate with the goggle manufacturer, I know this was a pain, so much appreciated for you efforts.
Many thanks, I will coordinate with XXXXXX and get back to you, with regards to the 20 boards I think it best if we bring them with us when we come in.
Thanks for your understanding, can we reschedule for 15:00 on Monday please?
Your support is helping to keep our production running.
Good afternoon Andrew,
Fabulous thanks for sorting the part and thank you for the tracking info, makes life easy.
Thanks for all the info Andrew, much appreciated, makes life easier.
Do you have copies of other certifications?
Many thanks again
Thank you Andrew,
That’s great news about the PCBs and prompt action taken.
Yes, please distribute the boards as they were received.
Good afternoon Andrew and Happy New Year.
Thank you for the 3 off MAX1452AAE+ you supplied to support our current investigation reference your email below.
We have now identified that the Maxim device is not at fault. Would you be able to support us by suppling 3 off LTC6079HGN IC as soon as possible to continue with our investigation.
Many Thanks for your continued support.
Look forward to hearing from you.
Should be easy to include the changes with the other changes we are doing with the current DCR for the TXXX gauge, I will add it as a specific item.
We have an update planned following the release of the vibration test report this week. The DCR should be closed this month and I will give advance notice on the impacts as we progress the document changes.
Thanks for chasing this and keeping us on our toes.
Thank you Kiera – you as well,
Really appreciate you looking into this for us, we have not come across this request in the past for drop ball certificate.
Happy New Year! Many Thanks for this the updates look really good.
Great you are keeping on top with this we have been a bit behind ourselves.
We will review and return to you by early next week.
Charlotte Ross (Quality Lead) covers the main ISO 9001 aspects of XXXXXX QMS. Therefore I think both of us should be referenced on the quality plan. We will edit it accordingly, but many thanks again
Aye Happy New Year Guys,
Thanks for confirming Receipt of these, That’s why I called you earlier for just to make sure you’d got them.
Appreciate the review carried out.
Got to finalise a few bits in the new year ready for me closing some of this production area but we have definitely built a great relationship this last 18 months.
Couldn't have done some of the things this year without you guys.
Really Appreciate it!
Good Morning Andrew,
It was a pleasure to meet you this morning and thanks again for the quick response, I have changed the meeting to 15:30 as I have another supplier meeting at 15:00.
Your help on this product is much appreciated as we are struggling presently.
Thanks again for your time last week and the extensive and open tour of your facility. Both XXXXXX and I left with a very favorable impression of your facilities, procedures and most importantly people. Having discussed further, I am delighted to say that we wish to transition all of our PCB business that we currently use XXXXXXXXXX for your way. The first job will be this 600 off (+ some spares) XXXX-XX board to the tweaked design. We also would like you to test the boards – something which we have not trusted a subcontractor to do previously.
Good morning Andrew,
Thanks, I am just about to finish for holiday for the week, and go watch the football!!
We were very impressed with your manufacturing system and your internal processes upon visit.
This info will be very useful when we feed back to the auditors.
We will arrange a visit mid-December so we can do a blind count.
That's great, thanks all the documentation requested and the equipment information, regarding AOI, HD Scopes and snapshot of ACL'S Maintenance schedule, all very comprehensive.
Thanks for your support
Hi Andrew, Paul,
Thanks for the brew and the tour this morning, impressed with capabilities and setup, it's been some time since my last visit.
As discussed, please see docs attached.
If you need any further data in order to quote for this new ATEX assembly, please let me know.
I'm good thanks. Hope you are well too.
Yes, please send back the two Power Supplies for calibration.
I'll ask if they can be done first so I can get them back asap.
Thanks for keeping on top with the calibration status of our equipment, really helps.
Many thanks for supplying Conflict Minerals data, regarding solder used during manufacture, so promptly. That's great.
I will forward this onto our Quality dept.
Thanks for the alternative suggestion, really appreciated.
I've liaised with our Electronics Engineer, and he has suggested another alternative of MAX6010AEUR+T which can be got from Mouser MAX6010AEUR+T Maxim Integrated | Mouser United Kingdom. This is our preferred option.
We will get some of the alternatives to trial on the two boards we have kept. The BOM will also be up issued and sent over accordingly.
Good idea to perform a test on the outputs on this particular board.
I will send a counterpart PCB and power leads. This will be the easiest way for you to perform the output tests. I will follow up with some basic instructions on this.
Thank for your help with this product.
It was great to meet you, Simon and Lee too, and I made it home in one-piece thanks for asking.
Thanks for sending those documents over so quickly, really appreciated.
I have attached our most recent risk assessment template and I'll get back to you with any recommendations too.
Thanks for your time, it was a pleasant and straight forward radiation audit review.
Thank you very much for getting all the UL PCB information and Material Data through to us and so quickly.
Have a good day.
Thanks for this another quick turnaround repair & yes, please send invoice and I will arrange to have a PO sent.
PCB/A's have arrived – thank you for the speedy turn-around, its greatly appreciated.
Good afternoon Andrew,
Thank you for reviewing. Yes, the drawings and BOMs for PCBs are controlled by another site but they now have a list of things to update and then we can change our documentation to suit.
Thank you for your help, support and patience on the issue.
Brill thanks Andrew!
For all your help with these boards it is much appreciated – I'll chase up XXXXX in the meantime.
Have a good evening
We have received the boards this afternoon, and we hope to get you some feedback by Friday, all looking good though.
Many thanks for the quick turnaround.
Thanks for getting back to me so quickly and thanks for the update on the date, appreciated.
I just wanted to get something penciled onto the calendar, that date is perfectly fine for me.
Have a good weekend.
Thanks everyone for your input into the radioactive source checking on site at ACL.
Our internal records will be updated.
All 4 chargeable board repairs updated accordingly, thanks for repairing and issuing reports.
Thank you for quoting this rework, so quickly.
I'll discuss this with our Production Manager and get back to you. We will probably issue the parts free of charge.
Thank you for the Material Certs and Data ahead of time, much appreciated.
That's great news.
Appreciate the quick repair of our Mini Pod Digital board, helps us progress further.
Thanks very much Lee.
Thanks for ordering the 100 x Spare Screen Connectors so quickly, that's fantastic and much appreciated.
Please see the attached updated order.
Thank you for all your help, it is much appreciated, I know the parts are hard to obtain.
Appreciate your help and guidance, regarding thermal chambers.
t's good to know, thanks for your help.
Thanks for your help with the audit report and highlighting the key areas of change, much appreciated as always.
Thanks Lee & Andrew,
For suggested alternative and concession, I have passed to engineering for approval & sign off, all looks good.
Thanks again both
Morning Mr. Colduck,
Thank you for detailed delivery information.
Makes my job easier to track.
Have a nice week.
Thank you Andrew!
Looks like you are ahead of the game, I was just about to request the test records for our customer in Japan.
Best Regards & Thank You
Dear Mr. Colduck,
Thank you very much for the alternative quick solution to our enclosure for this product, very much appreciated.
Please then ask for delivery date arriving in Waiblingen, Germany.
Thank you for sending over the order for the buzzers, good idea, this means we can utilize are internal stock and not delay the project.
Thank you so much Lee,
Appreciate you’ve worked hard to get these done for us in a timely manner only for us to put them on hold.
As soon as I get the go ahead, I will let you know!
Many thanks, for your patience!
Thank you so much for the parts,
This will keep us going for a while and means we can ship two in-house units on time, hopefully we will change the case design to make the screws captive.
Thanks for the support as always
Looks like an import issue with the PCB files, appreciate you working with your PCB supplier to resolve as this project is already behind schedule, due to design changes last minute!
Thanks Lee, you're a "legend" ...
Many thanks for the PO reference, documentation and test report, it has been very helpful in our analysis and are aim to improve are reporting and documentation!
Huge Thanks Andrew!
Please do send over the updated assembly procedures you kindly updated for me and I’ll create a document change request on our end for your signature.
Star - thanks again
Thanks for the quick response and updating out documentation so promptly Andrew it is much appreciated!
Realise that XXXXXXXX have taken a while to get this concession put to bed, just like to say appreciate the quick turnaround on the C of C it was really appreciated in order to release our product to the customer on time.
Thank you for thinking a head Andrew and emailing over the DHR Test Records for our Japanese customer more orders to follow!
Hi Andrew and Lee
Drum roll please….
Please follow the link below to download the most up-to-date data pack for XX-XX-XXXX-D & XX-XX-XXXX-D – Porsche Console Illumination.
This project has been re-developed to accommodate the ATSAMV70N19B-AABT main processor. I can inform you that bf1systems has a dedicated stock of processors for this project.
I believe the RFQ remains the same as the previously designed revision C part.
As we have had to redevelop this product, please can I impress upon you that we are very much behind the customers time schedule now so anything that can be done to not cause further delays would be great.
However, knowing you all at ACL I am already confident that you are already doing your best to deliver in this component crisis.
Many thanks from me for all your hard work. I appreciate it’s not an easy task right now.
As normal if you have any issues or queries then please don’t hesitate to contact me directly.
As always very much appreciated,
Hi Andrew and Team
Great sleuthing! Please do move forward with the change I’m sure it will address the new Fan problem.
As you are familiar with the manufacturing documents, please markup those that need to be changed and send them over and I will approve.
Great work thank you for your help on this.
Good Afternoon Andrew
Thank you for taking the time to complete the Supplier Questionnaire, it was interesting to see other types of work carried out by ACL including cable assemblies and harnesses & refurbishment.
Perfect, thanks so much again Andrew!
Thank you for the analysis of our previous manufactured boards.
As they are all round the edge on the device it might be possible to get them re-soldered.
I have approached the manufacturer for comment. The new board that replaces this one will be thicker. This was supposed to be 1mm thick but got reduced in order to meet 50R impedances in the RF paths.
I will be revisiting the microstrip design.
I have placed orders with ACL going forward.
Thank you for repairing the boards from previous supplier, we will collect these with first shipment of assembled ACL boards.
Many Thanks & again thank you for the analysis.
Brilliant... Thanks for sorting out the Self-Assessment data with Andrew, save me some time.
Hi Hugh, Andrew,
Many thanks for the information you’ve sent over - it’s been very helpful in confirming what I need to do!
Good Afternoon Andrew
Just to let you know that I will be leaving Tracerco tomorrow. I’m off to be a student nurse.
Thank you so much for your help, during my years at XXXXXXX, take care.
Thanks, Andrew, for the prompt response and action for our Japanese customer - much appreciated!
Firstly - Many Thanks to all involved and ACL for getting this product to the pass on time. So far, we are in a really good position to make it onto the car on time with this prototype.
Only one problem encountered which is in regards to programming, which is not a fault of ACL’s and has now been modified to work.
Again, Many Thanks
Hi Lee & Andrew,
Knowing how much you guys love a fun challenge I think you will like this email. I’ve totally told everyone here at XXX XXXXXXX that this is the reason you both get up in the morning. I said that when it comes to gold standards their acronym is simply ACL. The only company I know about that has a track record of total success and a zero-tolerance attitude to failure
I have been working on a new design that is needed urgently. The design is call XX-XX-XXXX.
The design is largely a copy and paste of circuits already used by us and produced ACL. So with fingers crossed I am hoping that this will mean the components are all available.
Many thanks as always
Yes thanks, PCBs all received. We are over the moon with how well they are put together and the three samples that I sent to PEL have been tested and work perfectly, although untested as of yet, I am sure we will be able to say the same for the others. Kiera was great at managing the transfer and you were honest and transparent about component shortages and managed expectations around lead times perfectly, which is just what we like from suppliers.
I look forward to working with you again moving forward.
Trust all is well with you
Thank you for the XX-XX-XXXX document together for me this will really help me with my present project and reduce the time inputting, much appreciated as always.
Amazing we have received the material data through the link provided, many thanks for putting this together it helps in a big way
Thanks again, have a great day.
I'm just letting you know that after 3 years working at XXXXX, this Friday, 23rd July 2021 will be my last day.
I just wanted to reach out and say that it has been an absolute pleasure working with ACL along with you and thank you for all your support over the past few years.
Please don't hesitate to let me know if there are any loose ends you'd like me to tie up before I leave, I'm happy to do so.
Thank you again for all of your support and I wish you all the success in the future.
Good Morning Andrew,
The cables arrived this morning just after 9am, many thanks for turning around the cable assemblies so quickly, we intend to increase the amount so we have some stock, will be in touch with quantities etc.
Big thank you for this – really appreciated
Lots of work for me but this helps tremendously toward our IMDS inputs.
Kind regards and thanks
Thank you very much for this, it is always worth checking as the products are all very similar. It should be the same PCB for XXX-XXX as well.
Again, thanks for the due diligence checking at ACL.
Again, I'd just like to reiterate my appreciation for the hospitality during the visit/audit, always great to catch up with you guys.
There were no major/minor comments found during the audit, and from my opinion you are doing a great job in guiding ACL forward which is refreshing to see in a supplier - so thankyou again!
Please pass my appreciation to the team and thank them for their efforts also during our visit.
Moving forward ACL are going to be a key supplier in the growth of both businesses, and I'm happy to have such great feedback to give out internally to stakeholders.
Have a great weekend guys!
Please see attached the report of the audit conducted by ACL.
Andrew - many thanks for your help with the audit and for your hospitality on the day shown by all at ACL.
It really was a pleasure to visit the company, and the audit confirmed that you have implemented a very robust and effective system.
Please let me know if you have any questions relating to the report or require any amendments.
Many Thanks again
Gentlemen, (ACL Team)
Please allow XXX to thank you for your continued support throughout the year. We feel without it, we would have surely struggled.
Having a great supplier relationship is paramount to keep us abreast of our commitments and ensure that our customers receive not just the service level they expect, but an opportunity to exceed their expectations.
All too often ACL go that extra mile to ensure we have outstanding service. Well done!
Additionally, thank you for your kind Christmas gifts, we will be raffling them amongst the XXX Team as an acknowledgement for all their hard work. The gifts are fantastic and are gratefully received.
We are very appreciative of your assistance and are looking forward to continuing to work together.
Just wanted to say a quick thanks for yesterday. The audit was much more in depth than we anticipated but you gave everything the guy asked for and more. Our customer was very impressed with your operation as we continue to be.
Beautiful! Thank you for your help creating production floor plan for our products, along Calibrated Equipment Register and SM equipment.
Brilliant, thank you for letting me know our products will be shipped ahead of schedule.
Just to let you know we think ACL's systems are second to none
Not one of our suppliers - ever, have been able to match up to your traceability etc.
We are very happy with the quality of the boards.
Thanks to all at ACL
To: Quality Manager
It was nice talking to you today. As described, I remain so wonderfully impressed by the solid working relationship that has developed between our companies and how nicely proactive and responsive you all are for us.
I am just writing to express my thanks to you for helping xxxxxx develop a modular test solution for our new xxxxxxxxx Modular Protection Relays.
Thanks also for managing all modifications necessary to the original design, professionally and at very short notice, such as missing DC common connections, etc.
I highly recommend ACL for any future PCB work, your Company delivers on schedule, to cost, and with great professionalism!
Well done and many regards
After moving our printer manufacture to ACL, the quality level of the finished product improved immeasurably.
A very professional outfit, who will go the extra mile ACL are a first-class supplier, a good company to deal with and all of the staff seem to be really interested in the product they manufacture for us.
Developing our partnership with ACL has enabled us to significantly streamline our business and focus on our core competencies. We utilise the full range of ACL services from Product Design and Supply Chain Management through Volume PCB Manufacture, Testing and Box Build to management of our Logistics/Distribution channels.
Our sophisticated product is shipped directly from ACL to be fitted throughout Europe, including on the production lines of some of the most prestigious automotive marques in the world.
The quote is extremely competitive, and I would like to say that the impression we have been left with from our dealings with all ACL so far has been absolutely first class!
I would like to take this opportunity to thank everyone at ACL for all the hard work and support you have provided over the past twelve months. It has been a pleasure dealing with you and long may it continue. From all at XXX.
Good morning gents,
Thank you all for the warm welcome your absolute professionalism.
Immensely refreshing to see the family of ACL all live and breathe quality.
Thank you all again. Have a great weekend!
ACL have been a major supplier to us for many years. Their background knowledge of the intruder and fire alarm industry made them the ideal manufacturer for our unique products such as the Checkmate radio--linked test meter, Vidicheck CCTV test meter and award-winning GOLD-IBT Intelligent Battery Tester.
They are a professional team in design and manufacture of quality products and would have no hesitation in recommending them to anyone.
Our Company is a global supplier of process instrumentation, engineered solutions and added value services. Our Manchester production facilities decided to outsource our PCB assembly capabilities and sought a company who could offer a full service from initial component procurement through to assembly, test, and varnish of a range of PCB assemblies used in a variety of process environments, both hazardous and safe.
After careful consideration, ACL were selected to undertake this work and have grown to become one of our prime suppliers, constantly striving to improve on quality of product and service.
ACL have had considerable input into improvements in the supply and scheduling of materials and services, resulting in our implementation of ‘just-in-time' weekly delivery arrangements. This ensures that supplies of PCB assemblies are readily available in sufficient quantities to meet our production requirements, whilst avoiding over-stock situations or stock-outs. This arrangement is a result of our confidence in ACL's ability to supply a product built to the highest standard as and when required.
As our relationship has developed over the years, we have expanded our scope of supply to include associated electro-mechanical assemblies, again built to the same quality that we have come to expect from ACL.
I would like to thank you and all your colleagues involved in XXX build for the efforts of October, your response was very much appreciated.
With your help we achieved our month end shipping target despite the PCB quality and supply chain issues we were suffering.
To: Production Manager
Thanks for all your help on Tuesday with the auditor. Can you please pass on my thanks to everyone on our product assembly line for their excellent work too?
They do a great job, not just when an audit is taking place but all of the time - service return figures show that ACL performance is nearly twice as good as XXXX.
To: Sales Director
ACL have had considerable input into improvements in the supply and scheduling of materials and services, resulting in our implementation of 'just-in-time' weekly delivery arrangements. This ensures that supplies of PCB assemblies are readily available in sufficient quantities to meet our production requirements, whilst avoiding over-stock situations or stock-outs. This arrangement is a result of our confidence in ACL's ability to supply a product built to the highest standard as and when required.
We sought a company who could offer a full service from initial component procurement through to assembly, test, and varnish of a range of PCB assemblies used in a variety of process environments, both hazardous and safe. After careful consideration, ACL were selected to undertake this work and have grown to become one of our prime suppliers, constantly striving to improve on quality of product and service
Good Morning Team ACL,
Thanks for your excellent hospitality over the past few days and for the opportunity to see how our product operation has developed and progressed since my last visit.
It was a very enjoyable and worthwhile visit. I was very impressed with the enthusiasm, commitment, and diligence throughout the whole team.
To: Production Director
I've spent all day building the new product. As you may have guessed not everything went according to plan. The good news is your assemblies were magnificent.
We're all delighted with the quality produced in a quick period. Very impressed with how well it has gone together with few queries.
Have a good weekend
I hope you had a wonderful holiday and I want to thank you and the rest of the team at ACL for all the tremendous efforts this past year and I look forward to working closely with you again this year.
Just wanted to drop you a line to say how grateful I am with all the assistance you give us. It's not gone un-noticed that you will always assist, even with the little jobs and that nothing is too much trouble. Sales Director, Production Manager and the rest of your organisation and workforce are a credit to you.
All too often we say how bad things are, but seldom do we say how pleased and impressive a service is. You obviously run an extremely loyal and impressive organisation; you should be proud. (Perhaps you could give me some tips).
I really enjoy working with you and look forward to a long term and a developing relationship.
We have just received a very positive e-mail from them complimenting us on the actions we have taken and our responsiveness and of course we could not have achieved this without your support. I thought it was important to provide you with this feedback and to thank you for your reactivity in helping us resolve this situation with a very significant customer.
This year has been quite an important one for us and it's great for us to be able to rely on your company time after time to produce exactly what you say you will, always on time and with you always letting us know about the future availability of components so we can act accordingly.
It has taken us a while to find the right supplier of our goods and as the directors of our small company, both xxx and myself are very relieved to now have a supply partner that we can thoroughly rely on to produce our circuits 100% accurately every time.
We both wish you and the other members of your company all the very best for Christmas and look forward to working with you into next year and beyond.
Thanks again for having us and to Derek and Lee for taking the time to give us an in-depth tour of your facility.
We were all impressed with ACL's setup and the way in which quality runs as a central vein through everything that you do. Don't worry it backed up your sales pitch!
I remain convinced that ACL will make an excellent second supplier for the manufacture of our products and will continue to push this internally here.
I am very pleased to inform you that the team at XXXX have chosen ACL to partner us in producing the XXX unit for Nissan. This obviously depends on moving forward to final contract with Nissan which should happen in the very near future and I look forward to a strong supplier 'partnership' that will benefit both XXXX and ACL.
XXXX have been impressed by ACL's commitment, quality standards and the understanding your company has of manufacturing for the motor industry. The key factors in the award of this key piece of business is a combination of Quality and flexibility.
What I would also point out is that it is very likely that the number of XB21 units over the 10 year contract with Nissan will grow considerably from the 25000 baseline and that there will be other design/build contracts to work on together.
Thank you for your kind hospitality last week. Your tour seemed to leave no stone unturned and an excellent impression of ACL.
To: Quality Manager
Many thanks indeed for all your efforts and support with the audit this week. As you know, we got a glowing report and passed the assessment. Everything you have done for this is very much appreciated.
I have this afternoon received confirmation that we have been awarded the TQA Accreditation, which is so important to us in our dealings with the insurance industry.
Although I have addressed this email to yourselves, I know that behind the scenes everyone at ACL contributes to the quality and service you provide. So please can you pass on our special thanks to them.
Dear Mr. Arthur,
This is to inform you that as per the rating done by our Internal Quality Rating System for supplies, You have been rated as Good, Rating A, with a score of 100%.
We have been working with ACL over many years and have found that they support us in our business with both the supply of premium quality products and extremely supportive team who are always available to assist us professionally and efficiently.
We are all very happy with our relationship thank you.
All questions are answered very quickly with Lee and Derek always on the case, parts are on time as far as I am aware and there are no complaints whatsoever from my side. Thank you again
I have heard lots of good reports about ACL but still I am very impressed by your responsiveness - thank you.
Many thanks to you all and the rest of the team at ACL for your help this year. Delivering the first batch of products on time was a big milestone for us and was only possible thanks to your skills and effort. Hopefully there will be lots more opportunity to work together over the coming years.
Andrew has done a fantastic job of quality control; I would like to thank him and the ACL team for the effort they have put into the processes.
Thank you very much and all the best to you and ACL.
Very nice people and true professionals.
It was a pleasure to meet you last week and visit your facility.
Stephen & I were very happy with the professionalism shown by your staff and the processes that you have in place within your manufacturing plant.
We look forward to working with you and your team on the current boards.
Many thanks for taking the time out this morning at such short notice to show me round ACL. Rick's comments were clearly justified, and I was impressed with the professionalism and the scope of your work.
Over the past 2 years, xxxx xxxxxx, and more notably I, have built up a very good and professional relationship with Andrew and ACL.
As I manage the supply chain from PCB supplier to end user, it is crucial that I can rely on a good team & quality manager to deliver our expectations and ACL & Andrew always has.
Andrew is very friendly, always happy to help with any query I have, and nothing is too much trouble for him. If we have had a quality issue, the problem has been dealt with speedily, professionally and has always had a satisfactory positive result.
I have been able to rely on Andrew to be available, on hand and offer his vast experience whenever called upon and I look forward to working with ACL & Andrew for many years to come.
It's been a pleasure working with you and ACL and we entrust the manufacture of our Products in your very capable hands!
I would like to thank all at ACL & yourself for the continuous support & help given on our products.
Hi Andrew and Lee,
I just wanted to say thank you for your time and hospitality yesterday. I continue to have great confidence in your controls and business systems.
Thanks to all at ACL
Thank you very much for your continued support this year, regarding our product range.
Thanks for your prompt response, regarding service & repairs process for our product.
I greatly appreciate your continued support
It's a beautiful thing! You got high marks on your completion of the audit check list, During our ISO Audit.
I was very grateful for all your help & support.
Thank all involved at ACL.
Beautiful! Thank you for your help creating production floor plan for our products, along Calibrated Equipment Register and SM equipment.
Thanks for being so quick to respond (again!) and I passed on sentiments about how helpful you were on the previous occasion we needed help like this
I would like to thank you very much for your valuable tips and material!
Your guidance and advice is much appreciated.
Thank you again for your support.
Thank you for sorting out the link between our companies - much appreciated.
Wow Andrew! Thanks for thorough review.
Thanks for getting this sorted quickly to all involved, we have received the gaskets yesterday.
Excellent team effort.
Perfect information - thank you for your support.
Great to have met you and the team at ACL.
It was a landmark meeting for us as a company and a point that we've been working towards for some time now.
ACL have been an integral part of that journey and we look forward to working together to deliver this patient safety initiative into the NHS this year.
All the best
Good afternoon Lee, Andrew and Jessica.,
Thank you all very much for all the hard work you have put into enabling us to order these boards again. I greatly appreciate it.
Again, many thanks for your excellent support and help.
This is perfect - thanks for confirming, supplier audit with our certified audit house.
Thanks for test result & feedback Andrew!
Have a great weekend!
Many thanks for putting a packaging procedure in place for or XXXXX Product, much appreciated.
Have a good weekend!
Thanks for processing this order through quickly.
Many Thanks again to ACL
Many thanks for sending the Audit report through.
ACL have always been on top of the Quality side of things.
Thank you, Andrew - this is perfect!
Your efforts were much appreciated.
Once again thank you all for your hospitality and time spent with me yesterday.
Thank all involved at ACL during my visit, very much appreciated.
Thanks for the proactive work, really appreciated!
It's a team effort! And XXXXXX are very appreciative of all the hard work by the ACL team during this week and into next, please pass our gratitude to the full team!
Thanks for being diligent,
Thanks again for your prompt action with the Filters.